Frequently Asked Questions
Everything you need to know about shopping with Southbank Centre.
What are your delivery options and costs?
We offer standard and express shipping within the UK, as well as international delivery to selected countries. Shipping costs are calculated at checkout based on the weight of your order and the destination.
How can I return an item if I change my mind?
You can return most items within 28 days of receipt for a full refund, provided they are in their original, unused condition. Please note that certain items like earrings or custom prints may be non-refundable.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International delivery times vary by location, and customers are responsible for any local import duties or taxes incurred upon arrival.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are the products sold online the same as those in the physical shop?
Our online shop features a curated selection of our best-selling items, including exclusive Southbank Centre merchandise. However, some unique or fragile items may only be available in our physical store locations.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.