Returns & Exchanges

We want you to be delighted with your purchase from the Southbank Centre Shop. If you are not completely satisfied, you can return your items within 28 days of receipt for a full refund or exchange.

1

Check Eligibility

Ensure items are in their original condition, unused, and with all original packaging and tags attached.

2

Complete the Form

Fill out the returns form included in your original delivery, specifying whether you would like a refund or an exchange.

3

Package and Post

Securely package your items and send them to our returns address using a tracked postal service to ensure safe delivery.

4

Processing

Once received, our team will inspect the items and process your refund or dispatch your exchange within 10 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing